How a Telecoms & Digital Services Client Generated £100M+ with AI — 11x Faster MLOps, 24+ Generative Use Cases & Enterprise Responsible AI

Industry: Telecommunications / Enterprise Technology

Client

Prominent Telecoms and Digital Services Organisation

Goal

To strategically integrate AI across business units in order to enhance operational efficiency and deliver measurable transformational value.

Challenges

Fragmented AI initiatives with inconsistent deployment pipelines.
Limited governance over AI projects and processes.
Insufficient reuse of models, frameworks, and best practices.

Solution

Established and led a 30+ member AI Centre of Enablement, delivering an MLOps platform that accelerated model deployment 11x.

Developed an AI Playbook to standardize governance, deployment practices, and Responsible AI frameworks.

Led the delivery of 24+ generative AI use cases across multiple business units.

Impact:

Generated £100m+ in business value through implemented AI use cases.

Institutionalised ethical AI practices at enterprise scale.

Advanced talent development with multiple internal promotions and strengthened AI thought leadership through industry-facing keynotes.

*Case studies reflect work undertaken by our Heads of AI either during their tenure with Head of AI or in prior roles before they were part of the Head of AI network; they are provided for illustrative purposes only and are based on conversations with our Heads of AI.